This page describes how to troubleshoot problems related to logging in to Kintone.

If you cannot log in to Kintone, refer to the page closest to your situation.

• If You Do Not Know the Password
• If an Error Message Appears on Screen
• If You Forgot Your Login URL

If you cannot solve the problem, contact your administrator.

When administrators cannot log in for some reason, for example because they forgot their passwords, they should do the following.

1. Refer to the following page to try the troubleshooting tips for when you do not know the password.
   If You Do Not Know the Password

2. If Step 1 does not solve the issue, use our contact form.
   Contact form