If You Cannot Access kintone.com Because of a Failure in the Access Control Settings

Article Number:020465
Intended audience: Kintone Users & System Administrators

The Settings Were Incomplete or Invalid When Allowing IP Addresses

If one of the following applies to your environment, you cannot access kintone.com.

  • You have selected "Deny All" for IP address restrictions.
  • You have selected "Allow specific IP addresses" but you have forgot to add your source IP address to the IP addresses that are allowed for access.

Perform one of the following actions:

  • Click "Reset URL" in the email you received when the setting was completed.
    This Reset URL expires after one hour.
  • Use Contact Us link to make an inquiry.